Hermès

My visit to Hermes store in Madrid was truly exceptional. Their warm welcome and expert guidance made my shopping experience enjoyable and memorable. My dear and amazing Liru showed remarkable professionalism and product knowledge with her attention to detail and dedication to customer satisfaction. She made my dreams come true! I left the store with deep appreciation for their commitment to excellence. I am looking forward to come back again. Highly recommended! Liru🫶

Disappointing Experience at Hermes Madrid: Unhelpful Sales Representative - My recent visit to Hermes Madrid on 18th July was a deeply unsatisfactory experience, primarily due to the unhelpful and rude attitude of a particular female sales representative. As a customer looking forward to the luxurious and quality experience that the Hermes brand represents, I was left feeling unwelcome and disappointed. Upon entering the store, there was no dedicated person to assist with managing a waiting list, and the only individual near the door was unable to communicate in English effectively. With no proper guidance, we were left to approach the sales representatives directly, which added to the confusion and disorganization. When I finally managed to connect with a saleswoman, I was hoping for a pleasant and attentive experience. However, her demeanor was immediately off-putting. Instead of providing assistance or suggesting alternatives when I inquired about certain items, her curt "No!" and impatience were disheartening. Even before I could fully express my interest in other products, I felt dismissed as an inconvenience. Her lack of courtesy and dismissive behavior did not align with the level of service one would expect from a luxury boutique like Hermes. As a customer, I believe in being treated with respect and politeness, regardless of the store's inventory situation. Unfortunately, this sales representative's behavior left me feeling discouraged and hesitant to continue my shopping experience at Hermes Madrid. The essence of Hermes goes beyond merely offering products; it embodies a lifestyle and creates a high-quality experience for its customers. This particular encounter with an unhelpful sales representative contradicted the brand's image of refined elegance and personalized service. Hermes Madrid should take customer feedback seriously and address the issue of unprofessional behavior among its sales staff. Ensuring that their representatives are well-trained to provide top-notch customer service is vital for maintaining the brand's reputation and building lasting customer relationships.